Refund Policy

Thank you for shopping with us!

If you are dissatisfied with your purchase from this website for any reason, please contact customer service to request a refund or report a problem with your order.

While all purchases are final and non-refundable, please contact us if there is an issue with your shipment.

We may only replace items if they are damaged or lost during shipping. Please contact us if there is an issue with your shipment to exchange it for the same item by sending us an email at customerservice@johnwmmacys.com with your exchange request.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.